At our store, customer satisfaction is our highest priority. We are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

  • The product must be unused, unworn, and in its original packaging.
  • The return request must be submitted within the approved return period after delivery.
  • A valid proof of purchase or order confirmation is required.

2. Non-Returnable Items

Certain items are not eligible for return or exchange, including but not limited to:

  • Products that have been used, washed, altered, or damaged after delivery
  • Personal care, hygiene-related, or intimate products
  • Discounted, promotional, or clearance items (unless found defective)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery. After verification, we will arrange a replacement or refund, subject to product availability and approval.

4. Return Process

To initiate a return, please follow the steps below:

  • Contact our customer support team to request return authorization.
  • Provide your order details along with supporting images or videos, if required.
  • Once approved, our team will provide instructions for returning the product.

Items returned without prior approval may not be accepted.

5. Refunds

Once the returned item is received and inspected, you will be notified regarding the approval or rejection of your refund. Approved refunds will be processed using the original payment method. Refund processing times may vary depending on the payment provider or bank policies.

6. Exchange Policy

We offer exchanges for eligible products in case of size, color, or item preference changes. Exchanges are subject to availability and approval by our support team.

7. Shipping Costs

Return shipping costs are the responsibility of the customer, except when the return is due to a damaged, defective, or incorrect item. In such cases, the return shipping charges will be covered by our store.

8. Order Cancellations

Orders may only be canceled before they are dispatched. Once an order has been shipped, cancellation is no longer possible. Customers may still request a return after delivery, in accordance with this policy.

9. Contact Us

For return requests, refund inquiries, or any questions related to this policy, please contact our customer support team using the contact options available on our website. Our team will be happy to assist you.